Shipping/Delivery Policy
Shipping & Delivery
Shipping & Delivery Policy
At NZ Furniture Warehouse, we're committed to delivering your furniture safely, efficiently, and with clear communication every step of the way.
Delivery areas
We currently deliver anywhere across the North Island of New Zealand.
At this stage we do not deliver to the South Island. We apologise for any inconvenience and hope to expand our delivery network in future.
Delivery timeframes
Delivery times may vary depending on product availability and your location. Typical delivery estimates are:
- Auckland: 2–7 business days
- North Island: 3–10 business days
Special order or made-to-order items may require additional lead times. If this applies to your purchase, we'll advise you at the time of ordering.
Delivery charges
Shipping costs are calculated based on:
- Delivery location
- Size and weight of your order
- Number of items purchased
Your delivery cost will be confirmed before your order is finalised.
Delivery scheduling
Your delivery will be scheduled at the time of purchase and confirmed with you before dispatch. If you need to change your scheduled delivery date, please notify us at least 2 business days in advance so we can arrange an alternative date.
On the day of delivery, our team will contact you approximately 30 minutes to 1 hour before arrival — please make sure calls and texts are answered promptly.
If our team is unable to reach you and delivery can't be completed, a new delivery booking will be required and additional charges may apply.
Delivery conditions
Our standard delivery service includes delivery to your nominated address. Please ensure:
- Doorways, hallways, staircases and lifts are suitable for the furniture being delivered
- The delivery path is free from obstacles
- Any access restrictions are advised before delivery
If access is restricted or additional labour is required, extra delivery charges may apply.
Inspection upon delivery
We recommend inspecting your order as soon as it arrives. If you notice:
- Damage during transit
- Missing items
- Incorrect products
Please notify us within 48 hours of delivery, and include photographs/videos where possible.
Delivery / collection of online orders
To protect our customers against fraud and ensure orders are released to the correct person, all online orders require identity verification. Before an order can be delivered or collected:
- The customer must complete and sign our Order Verification & Delivery/Collection Receipt form
- A valid photo ID must be presented — Driver License, Passport, or Kiwi Access Card
- The name on the ID must match the purchaser and cardholder used to place the order
- Our team will photograph the delivered or collected items as proof of completion
For security, the original purchaser named on the order must be present to receive delivery or collect it, unless prior written authorisation has been approved by NZ Furniture Warehouse.
Authority to leave
If you request your order be left unattended, delivery is considered complete once the goods have been left at the nominated location. NZ Furniture Warehouse is not responsible for loss, theft, or weather-related damage after delivery.
Warehouse pick-up
Customers are welcome to collect their orders from our warehouse once notified that the goods are ready. Please note:
- Collection must be arranged in advance
- Proof of purchase is required
- You're responsible for a suitable vehicle and sufficient assistance to safely transport large items
- Once goods are collected, responsibility transfers to you
Mainfreight depot Click & Collect
If you've selected Mainfreight Depot Click & Collect, your order will be delivered to your chosen Mainfreight depot from our network of 10+ locations across the North Island.
The flat fee of $89 covers delivery to the Mainfreight depot only — it does not include delivery to your home or business address.
You'll receive updates throughout the shipping process, from dispatch through to arrival at the depot. Once ready for collection, Mainfreight will text or email you to book a convenient time. The same photo ID rules above apply when collecting — the name must match the purchaser and cardholder.
Delays
While we aim to meet all estimated delivery dates, delays can occasionally occur due to:
- Weather conditions
- Transport disruptions
- Supplier delays
- Public holidays
- Events outside our reasonable control
We'll keep you informed if any unexpected delays occur.
Failed deliveries
Additional delivery charges may apply if:
- Incorrect delivery information was provided
- Access to the property is unavailable
- The customer is not present at the agreed delivery time
- Delivery can't be completed due to no answer to calls or texts on the scheduled day
Ownership & risk
Ownership of the goods passes to the customer once full payment has been received. Risk of loss or damage transfers:
- Upon successful delivery to the nominated address; or
- Upon collection from our warehouse by the customer or their nominated carrier
Contact us
If you have any questions regarding your delivery, please get in touch.
Our commitment: purchasing furniture is an important investment. Our goal is to ensure every order is delivered safely, professionally, and on time — with outstanding service throughout.